Refund & Return Policy

Made to Order

Every Modnita sofa is made to order. Production begins shortly after your order is confirmed, and materials are allocated specifically to your sofa in your chosen size and colourway.

This is what allows us to offer 20 colourways at this price. It also means our cancellation and return terms are different from a store selling ready made stock, and we want to be completely clear about them before you order.

Cancellation Window

You may cancel your order for a full refund within 48 hours of placing it, provided production has not yet begun.

To cancel, email contact@modnita.com with your order number. We will confirm your cancellation and issue a full refund to your original payment method within 5 to 10 business days.

After 48 hours, production has usually started and your order can no longer be cancelled, as materials have been cut and allocated to your sofa.

If Your Sofa Arrives Damaged, Defective, or Incorrect

We stand behind what we make.

If your sofa arrives damaged, has a manufacturing fault, or is not the size or colour you ordered, contact us within 14 days of delivery at contact@modnita.com with:

Your order number
Clear photographs or a short video of the issue

We will review your claim within 3 business days and arrange one of the following at no cost to you:

Replacement parts sent to you
A replacement sofa
A partial refund
A full refund and collection of the sofa

You do not pay anything in these cases. The fault is ours to fix.

If You Are Not Satisfied with the Quality

If your sofa arrives without a fault but you are genuinely not satisfied with the quality, contact us within 14 days of delivery and tell us what the issue is.

We review every case individually and will work with you to find a fair resolution.

If a return is agreed:

The sofa must be unused and in the same condition as delivered
Because our delivery team removes all packaging at the point of delivery, we will arrange collection for you with our furniture carrier
The cost of collection is the customer’s responsibility and will be deducted from your refund. We will confirm this amount with you in writing before anything is collected, so there are no surprises
Once the sofa is received and inspected at our facility, we will issue your refund within 5 to 10 business days

What We Cannot Accept

We are not able to accept returns for:

Sofas that have been used, kept in use, altered, or damaged after delivery
Change of mind after the 48 hour cancellation window, where the sofa is as described and free from defects

Warranty

Every Modnita sofa is covered by our warranty: 3 years on the frame and structure, and 2 years on foam, cushions and mechanisms.

Full details are on our Warranty Policy page.

How to Contact Us

For any cancellation, return, refund or warranty question, email contact@modnita.com with your order number. We respond within 2 business days.